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FAQs2017-10-14T13:43:13+08:00
Can you provide us a competitive price and good quality products?2019-08-01T17:48:57+08:00

We have strictly quality control from the sourcing of raw materials for QC and QA. Also, we are available for third party inspection such as SGS, Intertek to assure the quality. Our pricing according to investigate market research to confirm that our distributors are favorable to share mutual benefits.

What is the charge standard about the Samples?2019-08-01T17:50:12+08:00

1) Basically, it’s paid by the customer side for first cooperation.
2) We’ll also provide FREE to repeat customers for sample evaluation and test.
3) The sample shall be collected from our hand in 2-3 days, OEM design needs drawings and we shall discuss in detail.

Can you accept OEM custom design products?2019-08-01T17:47:21+08:00

OEM Available! It is necessary to provide us drawings or pictures of new products you desire, our research department will respond to you in 24 hours.

Where is your nearest seaport or airport?2019-08-01T17:57:13+08:00

We are located in Hangzhou, Zhejiang Province. The nearest airport is Xiaoshan International Airport (about 25 km), Nearest Seaport Shanghai ( 250 km) and Ningbo ( 160 km).

What about Payment Term?2019-08-01T17:39:04+08:00

T/T Transfer, Letter of Credit ( LC) and Paypal, Western Union, D/A, O/A and D/P Accetable.

Method of transportation?2019-08-01T17:38:57+08:00

Bulk order by sea, small weight such as less than 100 kgs by air via courier such as FedEx, USP, TNT, EMS, ARAMEX. Also, we are available to advise you cost-effective forwarder for your reference.

How keep customer personal information secret?2019-08-01T17:38:37+08:00

We know what customer care, actually keep personal customer information secret and never spread outside to third party.

What methods of settlement once facing a complaint?2019-08-01T17:49:40+08:00

It is necessary to provide after-sale service once facing complaints about quality and other issues like carton break causes damage, quantity less.
In this case, we kindly request you to inform us of issues by Email with a report in detail, our team will respond to you in 24 hours.

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