FAQs2020-01-02T16:47:09+08:00

Benefits

You’ll be always easily access to our service and products we provided and offer the best.

Small order
Accetable

Flexible handing your Request especially for initial one.

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Free sample
Available

Free Sample could be checked before placing bulk order.

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7/24 Team
Support

Our sales team could be reached 7/24 access to your needs.

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OEM & ODM
Available

As soon as you have ideas of new design, our team ready to make your ones to reality.

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Competitive
Rates

We have abundant products and competitive price to support your sales.

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Fast
Delivery

Ready stocks for most top rated items and they are ready to send to your hand directly.

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FAQs

Here you can easily find frequent questions as per FAQs below. If you are not finding what you are looking for, just ask us for help. We could be reached 7/24.

Can you provide us a competitive price and good quality products?2020-01-02T16:42:01+08:00

We have strict quality control over the source of raw materials for QC and QA. Also, we are available for a third party inspection such as SGS, Intertek to ensure the quality. Our pricing is based on the investigation of the market and we are favorable to share mutual benefits.

Can you offer Mastelf logo products?2020-01-02T16:40:34+08:00

We are delighted to inform that we are able to ODM and OBM with our Mastelf logo Brand. We are currently promoting our brand, so you’ll be getting an additional discount once distribute our products.

What are the charge standard about the Samples?2020-01-02T16:25:02+08:00

1) Basically, it’s paid by the customer side for the first cooperation.
2) We’ll also provide FREE service to repeat customers according to evaluation and tests.
3) The sample collected in 2 or 3 days. And OEM drawing designs samples as per discussed.

Can you accept OEM custom design products?2020-01-02T16:26:58+08:00

OEM Available! It is necessary to provide us with drawings or pictures of the new products you desire. And our team will respond to you in 24 hours once have your request.

Where is your nearest seaport or airport?2020-01-02T16:41:00+08:00

We are located in Hangzhou, Zhejiang Province. The nearest airport is Xiaoshan International Airport (about 25 km), Nearest Seaport Shanghai ( 250 km) and Ningbo ( 160 km).

What about your payment term?2020-01-02T16:40:46+08:00

T/T Transfer, Letter of Credit ( LC), Paypal, Western Union, D/A, O/A, or D/P are all acceptable.

Methods of transportation?2019-08-23T17:50:53+08:00

Bulk order by sea, small weight such as less than 100 kgs by air via courier such as FedEx, USP, TNT, EMS, ARAMEX. Also, we are available to advise you cost-effective forwarder for your reference.

How to keep customers’ personal information secret?2020-01-02T16:29:52+08:00

We know what customers care so we will protect the privacy of our customers and never disclose it to the third party.

What methods of settlement once facing a complaint?2020-01-02T16:32:54+08:00

We’re able to offer after-sale service. Once complaints occurred such as quality or other issues including carton damage, quantity shortage, etc.
We kindly request you to tell us of the issue by Email or if possible with a report attached. Our team will contact you as soon as possible within 24 hours.

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